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My Records are scratched. Can you fix them? If a thorough cleaning will fix it, then you’re set. Most minor scratches will probably not be noticeable. Major scratches will still be there. There is no magic formula to remove major scratches without seriously degrading the output. If it’s a back skip and it’s severe, we’ll skip the affected song and transfer the balance as normal. Can I put two or more short records on one CD? For LP’s : No we don’t combine LP’s. It’s everything or nothing. For 45’s : This happens automatically. Each side of a 45 is assumed to be a single track. For MP3’s archives of LP’s or 45’s : Assuming that you ordered MP3’s to be made of your CD’s, your MP3 disks will be an exact copy of the original CD. All I want is the third track of side A and then the last three songs from side B. Sorry, for LP’s it’s all or nothing. What about 78’s? While we have the equipment to convert 78’s, these records are just too fragile to ship and work with so we don’t do them. Also, they’re too labour intensive to clean. We wouldn’t want to be responsible for the end results. How is the record broken into tracks? For LP’s : We use a special program to record each side of an LP one side at  a time. We then use another program to cut each song into tracks/files. For 45’s : Each side is assume to be a single track so there is no need to separate them into tracks. Do you listen to my records or keep backup copies of it? The conversion system is entirely automated. We couldn’t possibly listen to every record in detail even if we wanted to. We monitor the recording during conversion. If there’s a technical problem or we need to compare the digitized copy to the original, we will play it again. We do keep a temporary backup record for 30 days after the data of shipment. This allows us to reconstruct them in the extremely rare event of the shipment being lost or damaged in transit. After 30 days, the backup is deleted. What are the legalities of copying recordings? Copyright law generally allows for people to make digital backup of their analog recordings like cassettes or records for their own personal use. However, you must legally  own the cassette of record in the first place and the program that it is recorded on it. We know of no one who has had problems with this law while following the above conditions. Still, if you fail to follow the above conditions or are charged with violating copyright law for any other reason (the law continues to change a little every year) we disclaim any legal responsibility for your violation. Do you do conversions for other countries other than Canada? No, mainly due to problems with Customs. The records will have through Customs twice. First, Canada Customs will inspect the parcel coming to us and U.S. Customs (or other Countries) will do the same on the return shipment. There could also be duties and taxes levied on the return shipment. How long will it be fefore I get my Records and CD’s back? Depending on how busy wa are at any given time, most orders can be turned around within 1 weeks of receipt. We strive to get them out the door as fast as possible. What happens if the shipment is damaged in transit? Shipping of our records entirely your responsibility. We cannot be responsibility for any damage that may occur to them before we receive them. Damage to your records and CD’s during shipment back to you is our responsibility. If and only if it is the results of negligence on our part (If we pack the shipment incorrectly or send it to the wrong address). If you are concerned about damage or lost shipment, our suggestion is that you purchase insurance from the carrier both way. Shipping and Insurance cost both way is your responsibility.