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 My Records are
scratched. Can you fix them?
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- If a thorough cleaning will fix it, then you’re set.
- Otherwise you’re not. If it’s a back skip and it’s severe,
we’ll skip the affected song and transfer the balance as normal.
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Can I put two or more
short records on one CD?
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- LP’s: No we don’t combine LP’s. It’s everything or nothing.
- 45’s This happens automatically. Each side of a 45 is assumed to be a single track.
- MP3 Archives of LP’s and 45’s. Assuming that you ordered LP3’s to be made of your CD’s,
your MP3 disks will be an exact copy of the original CD.
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What about 78’s?
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- 78 RPM records are just too fragile to ship and work with so
we don’t do them. Also, they’re just too labour intensive to clean. We wouldn’t
want to be responsible for the end result.
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How is the record
broken into tracks?
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- LP's: We use a special program to record each side of the LP. We
then use another program to cut each track into individual files.
- 45’s: Each side of a 45 is assumed to be a single track so there
is no need to separate them into tracks.
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I only want the third
song from side A, and then the last three songs of side B.
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Do you do
normalization?
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- Yes. Every side of each record is amplified to just max out
a CD or MP3 file’s dynamic range so each cut has the same volume as it’s
neighbour.
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What happens if there
are scratches on the LP?
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- Minor scratches will probably not be noticeable. Major
scratches will still be there. There are no magic formula to remove these
without seriously degrading the output.
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Do you listen to my records or keep a backup copy
of it?
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- The
conversion system is entirely automated, and we couldn't possibly listen to
every record even if we wanted to.
- We
will have to monitor your record during conversion. If there is a
technical problem and we need to compare the digitized signal to the original then we will play it again.
- We
do keep a temporary backup records for 30 days after the date of shipment. This
lets us reconstruct them in the extremely rare event of their being lost or
damaged during shipment. After 30 days, the backup is permanently
deleted.
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What are the
legalities of copying recordings?
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- (1)
Copyright law generally allows for people to make digital backups of
their analog recordings like cassettes, records and VHS tapes for their
own personal use.
- (2)
However, you must legally own the cassette, record or VHS tape in the first
place, and the program that is recorded on it.
- We
know of no one who has had problems with the law while following the above
conditions.
- Still,
if you fail to follow the above conditions or are charged for violating
copyright law for any other reason (the law continues to change a little every
year), we disclaim any legal responsibility for your violation.
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Do you do conversions
for other countries other than Canada?
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- No, because of problems with Customs. The records will have to pass throught Customs twice. Canada Customs will inspect the parcel
coming to us and US Customs (or other Countries) will do the same when we ship the records back.
Also they will probably want to charge Duties and Taxes both ways.
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What happens if the
shipment is damaged in transit?
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- Shipping
your records is entirely your responsibility, and we are not in
any way responsible for any damage that may occur to them before we receive
them.
- Damage
incurred to your records and CD's during shipment back to you is our
responsibility if and only if it is a result of negligence on our part (like if
we pack it improperly or send it to the wrong address).
- Likewise,
we are not responsible for damage incurred to your Records and/or CD's as a
result of negligence on the part of the shipping company (such as if they drop the
package in a lake or run over it with a truck... which, of course, is
incredibly rare).
- If you are concerned about damage during shipping, our suggestion is to purchase insurance from the carrier
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How long will it be before I get
my Records and CD’s back?
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- Depending
on how busy we are, most orders can be turned around within 2
weeks of receipt. We strive to get them out the door faster than this
if at all possible.
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